TERMS AND CONDITIONS

Introduction

These terms and conditions apply to all users of the shop@tappithen.co.uk website operated (by The Tappit Hen Gallery’, ‘we’, ‘us’ or ‘our’) and referred to as the ‘Website’ for the remainder of this document.

By using any part of the Website, registering, placing an order and/or submitting a comment, you are legally bound and agree with these terms and conditions, including any and all terms and conditions set out in the Privacy Policy, Order & Payment, Delivery and Returns sections on our website.

We recommend that you read this document carefully before placing your order.

You will be legally bound to the terms and conditions that are laid out at the time you place your order with us. These terms and conditions may be amended or updated at any time and without notice. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the Website.

If you have any queries concerning our conditions of service please email shop@tappithen.co.uk or call +44 7786884250 before placing an order.

This document is only available in English.

About The Tappit Hen Gallery

This Website is operated by The Tappit Hen Gallery 1, Carmichael Place.Edinburgh. EH6-5PH.

Scotland. UK.

shop@tappithen.co.uk

+44 7786884250.

Accessing Our Site

You are permitted to access our website on a temporary basis.  We reserve the right to withdraw or amend the service we provide on our Website without notice. We will not be liable if for any reason our Website is unavailable at any time or for any period.

Access to our Website may be restricted from time to time.

Privacy & Security

The Website may contain links to third party websites that are not owned or controlled by The Tappit Hen Gallery.  We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third party websites.  In addition, The Tappit Hen Gallery will not and cannot censor or edit the content of any third party website.

Your use of our website expressly relieves The Tappit Hen Gallery from any and all liability arising from your use of any third party website.

Terms of Sale

Eligibility

By placing an order on our Website, you confirm that you:

* Are over 18 years of age and

* Have a valid debit or credit card.

* All details provided by you are true and accurate and you are the authorised user of the credit or debit card used to place the order.

* Those sufficient funds are available to complete the order.

* Shop Scottish Jewellery retains the right to refuse any order made by you.

Pricing and availability

All prices for goods and services are displayed in British Pound on this Website. Delivery charges are added to your purchase at the Check Out. All prices displayed are subject to change without warning. You may be required to pay extra for delivery and we have absolute discretion not to deliver to some locations. All delivery charges are set out in our Delivery section.

Goods shipped outside of the United Kingdom and the European Union may be opened and inspected by customs authorities and you may be required to pay additional charges when the delivery reaches the specified destination. The Tappit Hen Gallery exclude all VAT charges. Customs policies vary widely from country to country so please contact your local customs office for further information. Please note that the payment of any import duties, customs charges, local taxes or any administration charges paid to couriers in relation to these fees is for your own account.

The Tappit Hen Gallery will not be held responsible for the payment of any of these duties, taxes or charges, nor will we be liable for any breach in laws and regulations of the country for which the products are destined.

From time to time we may offer discount codes to our registered and prospective customers; such codes are governed by the terms and conditions explicitly set out against them. Any discount codes made available for use on the website will be available for a limited period of time only. Such codes may only be applied to purchases of full-price goods and cannot be used in conjunction with any other offer or discounts.

Placing an Order

Please inform us immediately if you experience any errors with your order. All orders on the Website are subject to acceptance in accordance with these terms and conditions. The final details of your order will be set out on the "Check Out" page prior to proceeding to the "Payments" pages. You may correct any input errors in your order up until the point you submit your order to us on the “Payment” pages. We must receive payment in whole for the price of the goods that you order before your order can be accepted.

Contract

Once you have placed your order, we will send you a confirmation email acknowledging receipt of your order. The email we send to confirm your order constitutes our acceptance of a legally binding contract with you to supply the goods detailed within the email

"Order Acknowledgement E-mail"

Once your order has been placed, you will receive an order acknowledgement email from us at the e-mail address you provide in your order form acknowledging your order, Please note that your order is subject to availability and this email does not constitute acceptance of your order. We are not obliged to accept your order and may, in our discretion, decline to accept any order.

"Order Confirmation E-mail"

Where we accept your order, we will confirm such acceptance to you by sending you an order confirmation email that confirms when goods will be dispatched,

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import and/or other permits to purchase goods from our Website. Should the importation of our goods be prohibited, we make no representation and accept no liability in respect of the import of any goods that you purchase.

Dispatch

Items are dispatched in approximately 4-6 weeks depending on the design.

If we have an item in stock, we dispatch within a 3-5 days.

All Jewellery made by The Tappit Hen Gallery Website takes 4-6 weeks.

Rings and enamelled Jewelley can take 4-8 weeks.

All our Jewellery is hand-made in Edinburgh, Scotland.

We can dispatch quicker and fast-track orders, please contact us if you would like a fast-track.

Shipping times may vary and are subject to availability of stock. You should also factor in any additional time required to complete goods that have been customised or made to your own specifications, such as additional ring sizes. We deliver by Royal Mail Special Delivery (£5) and International tracked and signed (£10)

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

Please ensure that:

* The delivery address you give us is correct.

* There is somebody at the listed address to sign for and take delivery of the goods.

* If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then please contact us and we will arrange a re-delivery.

Ownership of the goods and the risk of damage to the goods will pass to you upon delivery, provided we have received full payment of all sums due in respect of the goods, including delivery charges. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. We shall repair or replace, free of charge, any goods damaged where delivery has been made by our carrier, provided that you give us written notification of such damage within 7 working days of the date of receiving the goods. For any issues with this please contact us and we will assist you.

If the goods we deliver are not what you ordered or the delivery is of an incorrect quantity, please notify us and we will assist you.

 If you do not receive items, please contact us and we will follow the entire transit process with your tracking information. Your item is tracked and logged at each stage, therefore it will be easy to get to the bottom of what has happened and fix it. We are here to assist you every step of the way.

Intellectual Property

The content displayed within this Website, including without limitation, the designs, images, Prints, text, software, scripts, graphics, photographs, layout, sounds, videos, interactive features and the like ("Content") and all the registered trademarks, service marks and logos contained therein ("Marks"), owned and controlled or licensed to The Tappit Hen Gallery and are protected by Copyright, Design Registration and/or other intellectual property rights within the UK and worldwide, All rights are reserved by The Tappit Hen Gallery . Such Content is provided for your information and personal use only and may not be used for the purposes of a business or commercial enterprise.

You are not permitted to publish, manipulate, distribute or otherwise reproduce any of the content we supply to you or that appears on this Website without prior written permission from us.

Design and Trademark Registration

The Tappit Hen Gallery and trademarks are registered with the Intellectual Property Office in Wales. All trademarks, designs and RPS prints are protected by copyright law, any attempt to replicate The Tappit Hen Gallery designs, prints and trademarks shall result in legal action.

We also own copyright and registration of Jane North Edinburgh Designs - sold at Tappit Hen Gallery, Jane is one of the Owners and our Head Designer, all the Jane North designs on this Website are designed exclusively for Tappit Hen Gallery, they are currently not sold anywhere else. The designs are protected under the Jane North Edinburgh Hallmark.

Our Scottish Highland designs are copyright protected by each designer.

User Generated Content

The Website may, from time to time, make available blogs, message boards, news groups and/or other public forums (collectively 'Forums') available to its users. We do not control the material submitted to Forums (collectively 'Postings'), nor are Forums actively moderated. You are solely responsible for the content of your Postings as submitted by you and acknowledge that all Postings express the views of their respective authors, and not our views.

If you participate in any Forum, you must:

* Keep all Postings relevant to the purpose of the Forum and the nature of any topic.

* Not submit any Posting that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.

* Not submit any Posting that contains any viruses and/or other code that has contaminating or destructive elements;

* Not submit any Posting containing any form of advertising.

* Not impersonate, or misrepresent an affiliation with, any person or entity.

You agree that, by submitting any Posting, you grant us and our affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such Posting (in whole or part) and/or to incorporate it in other works in any form, media or technology, and you waive any moral rights you may have in, or to be identified as the author, of such Posting.

We reserve the right, in our sole discretion, to delete, edit or modify any Posting submitted by you and/or to close any topic, at any time without notice to you.

Complaints about the content of any Posting must be sent to shop@tappithen.co.uk and must contain details of the specific Posting giving rise to the complaint.

Prohibitions

You must not interfere with the smooth running and operation of this Website.

You will not commit or encourage a criminal offence; transmit or distribute harmful or malicious software; attempt to interfere with or cause disruption to the technical platform on which this Website is hosted or the service offered by this Website; and/or send unsolicited promotional material or ‘spam’ to email addresses contained within this Website.

Breaching this provision may constitute a criminal offence under the Computer Misuse Act 1990.

The Tappit Hen Gallery will report any such breach to the relevant legal authorities and will disclose all relevant information that could be used to ascertain your identity.

Disclaimer

You agree that your use of this Website shall be at your sole risk.

Except to the extent that these terms and conditions apply to the supply of goods, The Tappit Hen Gallery shall disclaim all warranties, conditions or other terms of any kind, express or implied, in connection with the Website and your use of it to the fullest extent permitted by law.

The Tappit Hen Gallery makes no warranties or representations about the accuracy or completeness of this Website's content or the content of any websites linked to this site and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) property damage of any nature whatsoever, resulting from your access to and use of our Website, (iii) any unauthorised access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from our Website, (iv) any bugs, viruses, Trojan horses, or the like which may be transmitted to or through our Website by us or any third party, and/or (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Website.

The Tappit Hen Gallery does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Website or featured in any banner or other advertising, and The Tappit Hen Gallery will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with The Tappit Hen Gallery  and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to The Tappit Hen Gallery 

Limitation of Liability

Nothing in these terms and conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or for fraudulent misrepresentation or any other liability that may not, under English law, be limited or excluded.

Subject to this, if you are a consumer and not a business user, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable, and if you are a business user, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses.

Invalidity

If any part of these terms and conditions is unenforceable, including any provision in which we exclude and/or limit our liability to you, the enforceability of any other part of these conditions will not be affected.

Events Beyond Our Control

We will not be in breach of these terms and condition or otherwise liable for any delay and/or failure to perform if such delay or failure is due to circumstances beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion and/or accident.

Compliance

You agree to comply with these terms and conditions, including its separate sections.

Should you breach these terms and conditions, you will be responsible for the costs and expenses that we incur as a result of such breach including reasonable legal fees (if applicable).

You will be liable for the actions of those whose your account and/or personal information unless you can prove such use was fraudulent.

Entire Agreement

These terms and conditions set out the whole of our agreement relating to the supply of the goods to you by us.

Save for fraud or fraudulent misrepresentation, we shall have no liability for any misrepresentation.

We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our Website.  From time to time our site may contain technical inaccuracies or typographical errors.

Governing Law & Jurisdiction

These terms and conditions are to be governed by the laws of England and in the event of any dispute between us regarding them or this Website will only be dealt with by the English courts, provided that, if you are a consumer and not a business user and live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there.

Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any competent court.

Privacy Policy

This is the privacy policy for www.jewellery-scottish.com ('Website'). The Website is operated by The Tappit Hen Gallery, ('we', 'us' and 'our'). For the purposes of the Data Protection Act 1998 and the General Data Protection Regulation 2018 (GDPR), we are the data controller.

At The Tappit Hen Gallery we are committed to ensuring that your privacy is protected and your personal information is secure and here we explain how we collect information, what we do with it and what controls you have.

By using the Website, you consent to the collection and use of information in accordance with this privacy policy.

We reserve the right to change this privacy policy from time to time by changing it on the Website.

Information That We Collect From You

We may collect and process the following personal information about you:

* information, (including your name, email address, phone numbers, home address, shipping address and credit card billing address) that you provide by completing forms on the Website, upload or submit any material via the Website, or request any information in connection with an account sign-in facility, your log-in and password details.

* details of any transaction made through the Website.

* Information from surveys, promotions and competitions that we may, from time to time, run on the Site, if you choose to respond to, or participate in, them.

You are under no obligation to provide such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

Uses Made of Your Personal Information

We use this information to:

* Process your purchase.

* Send you information we think you may find useful or which you have requested from us, including news about our products, events and any promotional offers, provided you have indicated that you do not object to being contacted for these purposes.

* Verify your payment details to prevent fraudulent transactions and advise you of any problems with your order.

* Your telephone number may be given to our courier for delivery services.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time.

Our agents and contractors will only use your information to the extent necessary to perform their functions.

If for any reason you are concerned that the personal information held by The Tappit Hen Gallery is not correct, please not hesitate to contact us to discuss it further, and we would be happy to amend your details.

Use of Cookies

A cookie is a piece of information that has been transferred from the Website to your computer to store and sometimes track information about you.

Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the internet.

Our website uses cookies to:

* Keep track of your preferences on the Website.

* Recognise how often you visit the Website.

* Customise elements and the layout and/or content of the pages of the Website to improve our site design.

* Assist us with our internal marketing and demographic studies.

Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance.

If you choose not to receive cookies, you may still use some of the features of our website but you will not be able to purchase items.

Data Protection

We will never pass personal information that you provide to us to third parties for marketing purposes.

Your personal information may be shared with third parties where there is a legal obligation to disclose your information to any relevant regulatory body or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.

We may also disclose information required to process your order to the payment service that we use to authorise and process your payments or to a credit reference or fraud prevention agency to ensure the legitimate use of your payment details. These services may keep a record of that information.

We may disclose aggregate statistics about visitors to the Website, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If The Tappit Hen Gallery is sold or merged with another business, then your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

Your Contact Preferences

You can change your contact preferences by logging into the My Account section of the site and updating your preferences.

You can tell us not to contact you with information regarding our products and services, either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, as any email we send you will contain an easy automated unsubscribe link so that you can opt-out of receiving email from us.

You can also exercise the right at any time by contacting us by email or telephone.

Links to Third Party Websites

This site may contain links to and from websites maintained by third parties that are not under our control.

If you follow a link to any of these sites, please note that they have their own policies regarding privacy.

You should review these policies before submitting any information to third parties as we do not accept any responsibility or liability from any resulting loss of privacy or personal data.

How to Contact Us

If you have any questions or concerns about your personal data or our privacy policy, please call +44 7786884250 or email us at shop@tappithen.co.uk or write to:

 The Tappit Hen Gallery

1, Carmichael Place.

Edinburgh. EH6-5PH.

Scotland. UK.

shop@tappithen.co.uk

+44 7786884250.

Payment Methods

We are committed to making your shopping experience with The Tappit Hen Gallery as straightforward as possible.

Currencies

The prices on our Website are displayed and charged in GBP Pound Sterling.

Debit and Credit Cards

We accept online payments using most debit and credit cards, including MasterCard, Maestro, Visa, Visa Debit, Visa Electron and American Express.

Please do not email your debit or credit card information as we cannot be held responsible for any loss that might occur if you include debit or credit card information in an email to us.

Cash transfers and Cheques

We unfortunately are unable to accept cash transfers or payments by cheque.

UK and EU Sales Taxes and VAT

The prices shown on our Website do not include VAT.

Our invoice will disclose separately any VAT, International Sales and Import Taxes that we charge to you.

Jewellery that is shipped outside of the UK or the European Union is not usually subject to VAT or international sales taxes in the UK. Where applicable, based on the delivery country that order is being shipped to, we will exclude VAT from the price of your order.

Please note that, as a result of the jewellery being imported to your country, you may be required to pay other taxes or charges locally.

Any local import duties, customs charges, taxes or administration charges paid to couriers arising from a shipment outside of the EU should be paid directly by you as Shop Scottish Jewellery cannot be held responsible for the payment of such charges.

Payment and Website Security

Merchant Services

All orders with The Tappit Hen Gallery are processed using an online payment gateway that encrypts your payment card details in a secure environment. Systems are scanned quarterly by an independent assessor and audited annually to ensure compliance with the Payment Card Industry Data Security Standard.

SSL Certificate

To be confident that your payment details are safely protected, all the transaction information is encrypted using up to 128-bit Secure Socket Layer (SSL) technology. If SSL is enabled then you will see a padlock at the top of your browser. You can click on this padlock to find out information about our SSL digital certificate registration. You will also notice that when you look at our URL location field at the top of your browser you will see that has changed from HTTP to HTTPS. This ensures that your information is kept private whilst in transit between your web browser and our web server.

Privacy

At The Tappit Hen Gallery we are committed to ensuring that your privacy is protected and your personal information remains confidential and secure.

 

Delivery and Returns

All Jewellery is currently made to order, and takes approximately 4-6 weeks, timescales vary on complexity and numbers of orders waiting in the workshop.

If we have a design in stock, we can ship within a couple of days.

We are happy to fast-track orders if a Customer requests by e-mail or telephone.

The Lead-time for our Rings and Enameled Jewelry is currently 4-8 weeks depending on the design.

Please contact us if you would like your order fast-tracked. We are happy to fast track upon request.

Christmas time is our busiest time of the year, please let us know in advance if you would like your design quicker.

Should you require any help with your order or advice on purchasing bespoke jewellery or gift, please contact us and we would be happy to assist you. In order to ensure that your goods arrive on time and safely, we only use our approved services Royal Mail Special Delivery and International Signed For

This means that your shipment is tracked electronically and will need to be signed for on delivery.

Once your design is dispatched, the transit time and prices for each geographic location are listed below.

Gift Wrapping

Your Jewellery comes in a beautiful Tappit Hen Gallery box.

Shipping Destinations

To the UK

All orders delivered to addresses within the United Kingdom, including the Channel Islands and the Isle of Man, are shipped by Royal Mail Special Delivery. Upon dispatch orders are delivered the following day.

International Delivery

All international orders are delivered by Royal Mail International Signed For. Upon dispatch, International shipments typically take up to 7-14 working days for delivery, depending on the destination and local customs procedures.

Further Information

We fully insure each purchase during the time that it is being shipped until it is delivered to you.

It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

After you have signed to accept the delivery of any goods from our approved carrier, ownership for your purchased goods passes to you, if anything happens while your parcel is in transit due to damage of loss, please contact us and we will assist you: shop@tappithen.co.uk

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, please contact us or we will contact you to ensure that we can re-deliver, these things can happen on occasion, we do not mind paying the additional cost.

If you require shipping to a PO Box, please contact us to ensure we use a non signed for service.

Cancellation By You

You may cancel your contract with us for the goods you order at any time up to the end of the 30 days from the date you receive the ordered goods.  You do not need to give us any reason for cancelling your contract, however it does help us run our business better if you let us know why.

To cancel your order you must notify us by email at shop@tappithen.co.uk  or telephone us on: +44 7786884250. We can also be reached on our social platforms and the website contact page.

Made to order designs are generally non returnable unless such goods were damaged or faulty when delivered to you or have been incorrectly delivered. For anything like this, please contact us and we will assist you the best we can. We have returned or re-made designs in the past due to sizing changes, we are here for you if you need assistance with anything.

Orders are refunded immediately upon receiving the item back.

if you require assistance with your Jewellery or gift-ware due to damage after you have purchased from us, no matter the time-frame, please contact us and we will assist you the best we can.

Safe and Easy Returns

We very much hope that you will love the goods that you have purchased from The Tappit Hen Gallery. It is very important to us that you feel entirely satisfied with your purchase and that you are happy with your shopping experience at The Tappit Hen Gallery.

If for any reason you are disappointed with your purchase, you can simply return your jewellery by following the Return Instructions listed below.

Ruturns

To return an item to us, please send an email to shop@tappithen.co.uk within 30 days of receiving your item.

For Customers in the UK and International

We will send you a free special envelope to return your Jewellery or Gift-ware. 

Please ensure that Jewellery is in the original condition and packaging we sent to you. Parcel it in the envelope and send it back to us. Our address is on the envelope and it is free to send back to us, If you require assistance, you can contact us on the e-mail below:

 

shop@tappithen.co.uk

+44 7786884250.

Please obtain a receipt from the Post Office and save your proof of posting and tracking information until your refund has been processed.

Your refund will be credited to the original purchaser's credit or debit card as soon as we receive the item.

Please note: Items that are made to order or customised cannot be exchanged, however contact us and we can discuss anything we can do for you. It is important that you are happy with your Jewellery.

We like to make this as easy as possible for you!

 

Exchanges

If you would like to exchange your purchase for alternative items at The Tappit Hen Gallery

 Please contact us at shop@tappithen.co.uk

or alternatively you can call us on +44 7786884250

Exchanged goods can only be dispatched after the returned goods have been received by us and have undergone a quality control check.

We will contact you to arrange an exchange once returned goods have undergone standard checks.

Items that are made to order or customised cannot be exchanged.

Bespoke Orders

Unless damaged, faulty or incorrectly delivered, goods that have been customised items are generally not eligible for exchanges or returns, however, please contact us to see what we can do for you.

Damaged Items

All our goods are quality controlled and checked prior to dispatch, we do a 3 person check.

If you need to send anything back to us please follow the procedure below:

We will post a free envelope for you to return the item back to us. Our return address is on the envelope. We are also available to talk you through the process.

Your jewellery, will be inspected, we will repair the product at our expense and return it to you free of charge. We will notify you by email when you can expect the items to be shipped back to you.

Additional Information on Refunds or Exchanges

When the goods have been returned and safely received by The Tappit Hen Gallery, we will notify you by email to arrange a Refund or Exchange.

We request that all goods being returned are shipped back to us within 30 days. Goods must return to us in their original condition and packaging

We shall ask you for confirmation of the date you returned the goods to us. In the event of failure to return any goods to us within the time limits stated, please do contact us to let us know why and we can extend the time for you, if required.

All returns for any particular order must be returned in one shipment. Any subsequent returns from the same order may incur additional shipping charges to you. Please note that, unless shipment of the goods is arranged using our approved courier services as set out above, all goods returned to us are at your own risk until we receive them. Returns received outside the timescales in the contract are at the discretion of The Tappit Hen Gallery.

We do not refund international customs duties and sales taxes shipments outside the EU.